Mobile Strategy GuideIntelligent Mobile Support
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Why you need a mobile strategy

Mobile technology – beyond simple e-mail applications and Internet search capability – is in use by millions of individuals and hundreds of organizations. Cutting edge mobile technology spans a variety of industries as well as educational, governmental and non-profit organizations. Mobile technology serves enterprises of all sizes and knows no geographical boundaries.

Beyond the practical aspects of mobile device deployment, life-cycle management and security issues, an effective mobile strategy involves:

  • Mobile support: Just-in-time access to mission critical information for the mobile employee

  • Connectivity to experts: Real-time access to key experts and expert support groups and tap the tribal knowledge of an organization

  • Collaborative tools: To capture the constructive dialog among employees solving real-world business problems

In Mobile Strategy Guide, these concepts are explained and illustrated by an assembly of best practices from several real organizations that have developed an effective mobile strategy.

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